Return Eligibility
We accept return requests within 30 days after delivery. To be eligible, an item must be unopened, unused, factory sealed, and returned in the same condition and original packaging in which it was received.
Return Shipping
Customers are responsible for return shipping costs. Return shipping costs are non-refundable.
Refund Process
After we receive and inspect a returned item, we will email you with the result of your refund request. If approved, the refund will be issued to the original payment method within 5–10 business days.
Damaged or Defective Items
If your order arrives damaged or defective, contact us immediately at cxn@spcoolb.com
. Please include clear photos of the product, packaging, and shipping label. We will review the issue and arrange a replacement or full refund where appropriate.
Contact
For return or refund questions, contact cxn@spcoolb.com
.